Qualities & Traits of a Leader
Not everyone is a born leader and I’m sure we all agree that some people do a great job at being a leader and others can
Category: Business
Persistence
My mum always used to say, ‘If at first you don’t succeed, try and try again.’ It is one of her mottos that has always been
Purpose
Purpose is as important as passion; to have a reason and an outcome regarding where you want to head and what you want to achieve. To have
Passion
As I talked about in my first book, passion is one of my favourite words and resonates in all of the things that I do. To be
Put Yourself In Their Shoes….
The client’s shoes, that is! This is so important—think about how you like to be treated, consider your values and expectations, your wants and needs.
Handling Customer Complaints
I’m yet to meet anyone who enjoys handling complaints, but sometimes, unfortunately, they do occur (although hopefully very infrequently). The way you handle any complaint will make all
Meet People’s Needs & Desires — Ask Questions
Qualifying customers is an important part of doing business but even more important is to make sure that you satisfy their needs, requirements, or desires and the
Thank People for Their Business
If people decide to do business with you, say thank you! With the numerous options available in all retail and service areas, people do
Structure Your Time
I believe that structuring your time is one of the most important skills you can try to master. The day I learnt to break down my time into blocks
Time to Set Your Goals for 2018
Goals are of vital importance to all businesses and also to the individuals involved, providing aims, objectives, and dreams to accomplish. Statistics show that most