Purpose is as important as passion; to have a reason and an outcome regarding where you want to head and what you want to achieve. To have purpose is to have direction, intention, and a perceived outcome. To have purpose is exciting, a clear way, a real focus, and something to put a spring into your step …
As I talked about in my first book, passion is one of my favourite words and resonates in all of the things that I do. To be passionate about what we do is vital not only to our success but to our wellbeing, our state of mind, our health, and our happiness. To get up each morning with a spring …
The client’s shoes, that is! This is so important—think about how you like to be treated, consider your values and expectations, your wants and needs. Then act accordingly. Treat people as you would like to be treated yourself, with respect, warmth, and understanding, and try to put yourself in their shoes. What answers or solutions …
I’m yet to meet anyone who enjoys handling complaints, but sometimes, unfortunately, they do occur (although hopefully very infrequently). The way you handle any complaint will make all the difference to the outcome. If handled correctly, often complaints can be turned around and the complainants can even then become advocates and end up singing your praises (rather than threatening law suits) and …
Qualifying customers is an important part of doing business but even more important is to make sure that you satisfy their needs, requirements, or desires and the best way to do this is to ask questions. Lots of questions, and more importantly ask ‘open questions’ so that they can discuss and communicate properly with you to advise you exactly what …
If people decide to do business with you, say thank you! With the numerous options available in all retail and service areas, people do have choices, so if they decide to trust you with their sale or business, always show your appreciation by saying thank you. Some businesses show their appreciation (if the transaction is reasonably-sized) by …
I believe that structuring your time is one of the most important skills you can try to master. The day I learnt to break down my time into blocks and manage them accordingly was a godsend! Don’t get me wrong, I am one of the most organised people on the planet. I schedule my meetings and appointments, ensuring that I stagger …
Goals are of vital importance to all businesses and also to the individuals involved, providing aims, objectives, and dreams to accomplish. Statistics show that most people don’t think about goals or work on accomplishing their goals. Of the small percentage of people that do focus on their goals, an even smaller percentage write them down. …
2017 is coming to a close and we are all preparing for a great 2018, so are you making a list to make sure you’re on top of things after the festive break? Here are my top 5 suggestions to prepare for a bumper 2018. 1) Make a ‘To Do’ list for January. As …
People have different strengths and weaknesses, different attributes, and different areas of expertise, so it is so important to ensure you have the right person in the right job. Creative types will assist you with your planning and your vision,but chances are that they will not be interested in or excel in administration or financial …