Recently, I’ve been asked a number of times if I could be a business mentor to people who are starting out or new to business and looking for business advice. I always feel extremely grateful to be asked and take it as a huge compliment and a testament that people feel I’ve done an ‘ok’ …
Be true to yourself and try not to be something that you are not. If you follow your core values and be true to yourself in every aspect of your life, you will truly shine and earn the respect of your colleagues, staff, and clients. This is something to always bear in mind. That’s all that needs to …
A business that is considered to have good ethics will usually be more successful than organisations who do not act honestly and with integrity at all times. The way we carry out our business activities speaks volumes and customers want to deal with organisations that they trust and respect. Employees also like to be part of an organisation that is …
A mission statement is more along the lines of ‘how’you are going to achieve your vision. It should be short, concise, and meaningful but leave people in no doubt as to what you/your company stands for and what you are setting out to achieve and how. There are some fabulous examples of mission statements on the internet and I recommend …
A vision statement is a statement that positions exactly what you are aiming for your business to be or represent in the future. It’s almost positioned as the ultimate goal—exactly what you are aiming for as a pinnacle, usually as the business or organisation as a whole. It should be very clear and concise but also detailed enough that it …
Not everyone is a born leader and I’m sure we all agree that some people do a great job at being a leader and others can make life hell or can be very uninspiring. There are some characteristics that are vital for leaders to have, such as: • Honesty and integrity • Trust • Excellent communication skills • …
Purpose is as important as passion; to have a reason and an outcome regarding where you want to head and what you want to achieve. To have purpose is to have direction, intention, and a perceived outcome. To have purpose is exciting, a clear way, a real focus, and something to put a spring into your step …
As I talked about in my first book, passion is one of my favourite words and resonates in all of the things that I do. To be passionate about what we do is vital not only to our success but to our wellbeing, our state of mind, our health, and our happiness. To get up each morning with a spring …
The client’s shoes, that is! This is so important—think about how you like to be treated, consider your values and expectations, your wants and needs. Then act accordingly. Treat people as you would like to be treated yourself, with respect, warmth, and understanding, and try to put yourself in their shoes. What answers or solutions …
I’m yet to meet anyone who enjoys handling complaints, but sometimes, unfortunately, they do occur (although hopefully very infrequently). The way you handle any complaint will make all the difference to the outcome. If handled correctly, often complaints can be turned around and the complainants can even then become advocates and end up singing your praises (rather than threatening law suits) and …